While most organizations have invested in Data Warehousing, Business Intelligence, and Analytical software many are struggling to use the software to maximize their organizational performance. A January 2008 research study on " Decision-making Using Systems & Technology "shows that organizations with an “internal unit that helps people use software in decision-making a business intelligence competency center contributed to improvements the organizations business performance, increased collaboration between business and IT units, increased user satisfaction with business intelligence software and solutions, as well as lowered the cost of ownership for business intelligence software.

responsibilities for every organization to implement a BI Competency Center to maximizes organizational performance,
cases of how organizations have benefited from having a BI Competency Center
guidance on using the SAS Information Evolution Model (IEM) to assess the organization
tactical and strategic steps implementing a BI Competency Center.