BI & Analytics Tier 3 Performance IT Productivity

In the post “Three Tiers for Measuring Business Intelligence & Analytic Performance,” I described my views that BI & Analytics contribute to organizational performance with three different levels of importance.

  • Tier 1: Business Metrics – Are we contributing to profitable revenue growth?
  • Tier 2: User Productivity — Are we impacting the user productivity?
  • Tier 3: IT Productivity — Are we more efficient in our IT operations?

In this post, I want to explore the third tier of metrics that answer the question “Are we more efficient with our IT operations?” Continue reading “BI & Analytics Tier 3 Performance IT Productivity”