On February 8, 2013, Service Performance Insight (SPI) released the 2013 Professional Services Maturity(tm) Benchmark. The report analyzes data from 234 organizations and 55,000 consultants that participated in a 2013 survey, and comparative data from five years of past survey data. SPI is a global research, consulting and training company.
The Association of Support Professionals published a new benchmark study for maintenance and professional services. The study is based upon a hundred public software and technology companies. ASPs findings were that post-sale services now contribute more total revenue than product and license sales for most high-end software companies. Specifically,
- In a typical company post-sale services now generate 51% of the revenue,
- Maintenance has a gross profit margin 83% (median), and
- Professional services (custom development, consulting, and training) has a 23% margin (median).