Professonal Services

Most Software Companies Depend Heavily on Their Services Revenue

The Association of Support Professionals published a new benchmark study for maintenance and professional services. The study is based upon a hundred public software and technology companies. ASPs findings were that post-sale services now contribute more total revenue than product and license sales for most high-end software companies. Specifically,

  • In a typical company post-sale services now generate 51% of the revenue,
  • Maintenance has a gross profit margin 83% (median), and
  • Professional services (custom development, consulting, and training) has a 23% margin (median).

Source: Maintenance & Services Ratios. Research Report,, October 2012.

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